"This was one of the most challenging seasons I have seen in twenty years due to the delay in systems being available. If it wasn't for the efficiencies we have built in, including XCM and Xpitax outsourcing, it would have been a far more difficult season. XCM provided us with the real time status of all returns which helped us to identify bottlenecks and more efficiently manage the returns through the process. No more paper control sheets for me!"
Director of Administrative Services